Any child under 6 must be in an approved child seat and you must provide your own child seat.
Appointments are taken on a first come first served basis.
The bus is on a tight schedule so it is unable to wait – be ready 15 minutes before your scheduled appointment.
You will be charged for any rides scheduled but not taken, unless you cancel at least 20 minutes ahead of time.
Rides are scheduled in city limits only.
We do help wheelchairs on and off the bus and an attendant may ride along at no additional charge.
Norfolk Public Transportation Reasonable Modification Policy
Norfolk Public Transportation is committed to ensuring the public transit system complies with the Americans with Disabilities Act (ADA), including Section 49 CFR Parts 27 and 37. Transportation entities are required to make reasonable modifications/ accommodations to policies, practices, and procedures to avoid discrimination and ensure that programs are accessible to individuals with disabilities.
All reasonable modification requests must be submitted in writing. If the rider is unable to write because of a disability and needs assistance in completing the form, Norfolk Public Transportation staff will assist by taking the reasonable modification request by phone. Please call dispatch for assistance.
Norfolk Public Transportation will begin an investigation within fifteen (15) working days of receipt of a written reasonable modification request.
Norfolk Public Transportation will contact the rider in writing no later than thirty (30) working days after receipt of a reasonable modification request.
When additional information is needed in order to make a decision, the rider shall provide the information within 10 working days. If the rider fails to provide the requested information in the allotted time, Norfolk Public Transportation shall administratively close the reasonable modification request.
Norfolk Public Transportation shall complete the investigation within sixty (60) days of receipt of the reasonable modification request. If additional time for investigation is needed, the rider will be contacted.
A written response provided by Norfolk Public Transportation will either deny the request or grant it and recommend action to be taken. The rider will have fifteen (15) working days from receipt of a denial response to file a complaint. If no complaint is received, the reasonable modification request will be closed and no further action will be taken.
To reach this goal, Norfolk Public Transportation will provide reasonable modification request forms, complaint forms and appeal procedures. Reasonable Modification will be addressed in our handbook and advertised accordingly.